Every business is replete with implicit rules leftover from earlier decades. These rules of work design are based on assumptions about technology, people, and organizational goals that no longer hold.

Businesses that want to stay ahead in competitive markets must start by listening to those who know where the bottlenecks are; their customers.

• One recent customer service study found that 62% of companies do not respond to customer emails. For companies that do respond, the average response time is 12 hours, with the slowest response taking longer than 8 days.
• The single most important factor for customer service is response time 75% of customers prefer a short response time.
• Automation and self-service are the key to faster customer service.

Hear the voice of your customer at the center stage of digital transformation with…