Our Solution
The solution was given to perform work steps that can be simplified with the RPA bot.
- Bot logs into the portal of the ticketing and filters memory utilization
- Bot fetches information of the user and machine and checks the existing use of the memory
- If the utilization is high, the ticket would be allocated to the IT engineer
- If it is low, the ticket closes with the status update
Automation Benefits
The following aspects are the benefits of switching to RPA that have significantly improved the process after implementation.
- Robotization automated effort by 80%
- Reduced the dependence on FTE expertise
- Keeping customers satisfied at high levels
- Reduction of efforts: 70% - 80%
- Usage of Skilled resources made better
- Enhance the productivity of the organization
