Insurance Claim Process

Some of the key challenges were:

• Manually registering a claim with multiple touchpoints was making the process very lengthy and was making it difficult to cope up with a continuously growing business.
• For registering claims, they were using legacy system which was less popular software, hence getting the expertise on it is always a challenge.
• Since the claim was processed manually the chances of human error were very high.

• RPA Bot fetch the claim request data from Insurance Claim registering web portal SQL Database and generate an XML file.
• A dynamic framework template designed which reads the XML file and push the data in the system reading screen coordinates and register the claims.
• Post registering the claims, the bot updates claim into the web portal generates reports, and sends it to the concerned stakeholders.

• Reduced processing time drastically.
• Degree of robotization: 100% of effort automated.
• Operational cost reduced
• The error rate in processing reduced to 0%
• Employees got redeployed to perform higher-value activities
• Reduction of over-reliance on skilled FTE