Non-Maintenance Charge Reversal Process

Some of the key challenges were:

• Validating and taking appropriate action on the request for non-maintenance charge reversal using multiple banking applications, was a highly time-consuming job that requires skilled employees, hence becoming individual dependent as well.
• Also, the involvement of multiple departments causes a delay in the process.
• Manual processing also makes the process prone to human error.

• The bot reads all customer requests from the Siebel application and fetches the requests related to non-maintenance charge reversal.
• Bot efficiently do necessary validation and check on these requests in Finacle system.
• The bot takes the appropriate action as per the business rule in the Xelerate system and finally close the request

• Process controlled with great efficiency
• Significant gains in productivity
• Manual labor reduced
• Decreased volume of reworking
• Employees were moved to perform better activities.