Invoice Posting Process Automation

Some of the key challenges were:

• Manually operated by various support departments.
• Taking a long time for data validation and QA process
• Manual correlation of complex multiple data sources.
• With a significant amount of complex data processed manually scope of errors was high.
• Many software, such as CRM, legacy programs, web servers, email, and excel, are included in this process.

• Bot derives information from several sources including portal, e-mail and FTP location.
• Bot conducts data validation and checks the results.
• Now then bot logs into the necessary applications to finishes the transaction according to the processes request type.
• The bot sends the completion report after the process has been finalised successfully.

• The level of success improved.
• Reduced time to process and check QA.
• Significant increase in quality of service.
• Reduce in operational costs.
• Improvement of consistency at 0% error rate.
• Increased standardization of process.
• Operation now open 24/7 (previously 8am-6pm weekdays)
• Reduce the dependency on the FTE.
• Customer service enhanced.