EMI Foreclosure automation

Some of the key challenges were:

• Execution of a single request at a time was a monotonous and tedious task.
• Manual Verification and Validation of requests was time-consuming and needed multiple touchpoints for obtaining.
• Verification and Validation of each SR-Request is a complex and high chance of human error.
• Highly depend on a specific skill user resulting a delay in the process.

• A bot is designed that fetches the open request of EMI foreclosure from the Siebel application.
• It performs necessary validations and checks and performs completes the process of Vision+ application.
• It Updates and closes the request in the Siebel application.

• The rate of error decreased to 0%
• Making processing time faster
• Massive improvement of Service Levels from 3-4 days to same day
• Optimizing branch staff utilization
• User friendly and better user experience
• Minimized financial and compliance risk