CMS Complaints Upload Automation

Industry - Leading Bank
Implementation Time - Within 3 WEEKS *

Key Challenges

Employees had to validate and manually add the received complaints was a time-consuming task that needed accuracy.

Some of the key challenges were:

  • Highly reliable on individuals and participation by several departments lead to delays in the process
  • Repetitive and laborious job not requiring specialist expertise
  • Human interventions can lead to a processing error

Our Solution

The solutions made to automate the process steps of received data information of complaints to be uploaded.

  • The bot scans the email and collects the information & necessary attachments
  • The bot then logs in, search and open a complaint using the CMS online site
  • Bot modify or edit the complaint and complete the relevant fields with the data
  • Finally, the bot saves the complaint by uploading the attachment

Automation Benefits

Bot enhances the process and provides the results after automation.

  • Guarantees continuation of business throughout transactions influx
  • Bot performs without any errors
  • The manual handling process decreased to 5%
  • Employees were assigned to perform the other higher valued tasks for the business

Want to learn more about how our solutions can help you?

Talk to our expert and see how you can get started.

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