CMS Complaints Upload Automation

Some of the key challenges were:

• Highly reliable on individuals and participation by several departments lead to delays in the process
• Repetitive and laborious job not requiring specialist expertise
• Human interventions can lead to a processing error

• The bot scans the email and collects the information & necessary attachments
• The bot then logs in, search and open a complaint using the CMS online site
• Bot modify or edit the complaint and complete the relevant fields with the data
• Finally, the bot saves the complaint by uploading the attachment

• Guarantees continuation of business throughout transactions influx
• Bot performs without any errors
• The manual handling process decreased to 5%
• Employees were assigned to perform the other higher valued tasks for the business