CMS Complaints Download

Some of the key challenges were:

• The process is a very Repetitive, monotonous, and tedious task with no specialized skill required.
• High dependency on individuals and the involvement of multiple departments lead to delay in the process.
• Chances of human error, due to manual processing.

• The Bot was deployed, which perform end to end task smoothly.
• The bot reads the complaints, fetch necessary data CMS website, download necessary details and attachments.
• Bot formats the mail-in predefined format and sent it to specific stakeholders.

• Guarantees continuity of business during transactions influx
• Error rate reduced to 0% due to automation
• 100% Manual effort reduced.
• Faster processing time
• Employees were redeployed to work on other higher-value activities