ATM Complaints Automation

Some of the key challenges were:

• The process was a highly complex and high-volume transaction with multiple checks and validation from various applications.
• The process needed to interact with multiple applications viz. Siebel, Finacle, SSRS, EJ Text Files, DMS web portal Outlook, and Excel.
• The process was tedious and time-consuming with having multiple teams working on it to meet the turnaround time

• Design a robust solution to meet the customer need wherein the bot fetches the data form ATM complaints data from Sibel and do the necessary verification in various application and takes necessary action according to the business rule.
• SQL Database is configured and used store procedures to make the process faster and stable.

• Degree of robotization: 90% of effort automated.
• Error rate decreased to 0%
• Operational cost cut by 60%
• Manual effort reduced by 70%
• Significant reduced AHT by 60%
• Reduced processing time up to 75 %
• Employees redeployed to carry out higher-value activities
• Ensure business continuity during transactions influx