Account Opening/Customer On-boarding Automation

Some of the key challenges were:

• Multiple teams are involved in the human and performing manual processing of data
• Leading to time delays in completing the opening/on-boarding process
• Chances of losing the new customers were high
• Complex multiple data sources are manually correlated
• In the process, employees had to interact with various back-office software

• Chatbot self-service support channel is activated
• Now chatbot starts interacting with the customers and gets the necessary details that are required for the opening/onboarding process
• Then it passes all received data to the RPA bot
• Bot reads and extracts necessary data
• Bot also interacts with several multiple-banking systems and validates the data.
• Bot creates the new account automatically and sends its details to the client
• Also, performs existing accounts checks

• Processing time was reduced
• Improvement in the quality of services
• Operational expenses were significantly reduced
• Customer experience was enhanced
• Process quality was also improved without any errors
• 100% customer satisfaction