Employees don't need any special degrees or skills to operate digital assistants in the office. They can easily speak in natural language with a voice-activated digital assistant, which then interprets their intent and helps them complete daily tasks. Voice interfaces free employees from using a mouse and keyboard to interact with business applications. There is no more typing or manual entry of information, requests, and data, which makes the work of the employees more pleasant and easier. In general, employees associate the use of digital assistants as an asset with the hope of being able to concentrate on really motivating tasks and getting rid of stressful, repetitive tasks.
Improved productivity
Employees who are busy are not necessarily productive. Too often,
employees spend much of their time navigating a maze of complicated systems in
search of information or working their way through time-consuming, multi-step
processes just to accomplish high-volume, low-value tasks. An intelligent
digital assistant can do this administratively intensive work faster and more
effectively, giving the employee more time to focus on the more meaningful and
more challenging work that brings value to the organization.
Efficient remote work
Especially in times of the pandemic, many companies have found that
remote work also has its downsides for employees, such as lack of exchange with
colleagues or breaks in process chains that make it difficult to complete the
tasks. Here, virtual workplace assistants can become the cornerstones of remote
work, serving as a central source of information that provides immediate
answers to pressing questions, keeping employees feeling connected to the
company.
Streamlined workflows
Employees that have to
deal with these processes regularly soon become frustrated by fragmented
processes, especially when they have to be filled with many unnecessary steps.
A good example is an onboarding process since it requires taking into account instructions
and information from throughout the business. There is no single repository of
knowledge, no straightforward means to ask inquiries, and no system for swiftly
completing simple tasks. By using current data and employing AI technology, a
digital assistant may act as a helpful guide during the onboarding process,
assisting new workers in navigating the process and finding the information
they require, delivering quick responses to often requested questions, and even
enabling a wide range of self-service capabilities.
Digital assistants in
human resources can be used to assess applications, organize interviews, and
develop candidate shortlists. Digital assistants with (RPA) Robotic Process
Automation bot are also useful in sales, marketing, and customer support since
they can automate many of the tasks that these departments perform. Freed from
annoying, boring routine work, employees can be highly motivated to refocus on
meaningful, critical tasks.
Less stress
Stress at work with its impact on desertion and turnover - remains a
real challenge for the society in which we live. In the world of client
relationships, 80 percent of client advisors complain about the stress they
experience in performing their duties. In the US alone, employee stress
accounts for lost work estimated at nearly $300 billion. Integrating
intelligent assistants to support employees and eliminate repetitive tasks
makes it possible to reduce stress, improve productivity and reduce desertion
from the workplace.
Downsize complexity
Digital assistants can help to solve the problem of information overload
by orchestrating an army of software tools. Digital assistants serve as a link
between systems and tools, reducing the amount of work that employees have to do.
Digital assistants are already technologically advanced enough to support use
cases with the help of Natural Language Processing (NLP), Artificial
Intelligence (AI), and Machine Learning (ML).
Enhancing the working environment for everyone
Digital assistants help to improve employees' Digital Employee
Experience (DEX) and reduce turnover. If an employee leaves and isn't replaced
right away, digital assistants can help relieve the load on the team. This also
reduces the requirement to fill the vacancy right away under any circumstances,
giving more time to identify the ideal candidate for the job.
Better career planning
An intelligent digital assistant can find and use patterns in
company-wide data to help employees advance their careers by providing them
with tailored job recommendations based on the work histories of colleagues
with similar career paths.
