How can Digital Assistants be an asset to employees?

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Employees don't need any special degrees or skills to operate digital assistants in the office. They can easily speak in natural language with a voice-activated digital assistant, which then interprets their intent and helps them complete daily tasks. Voice interfaces free employees from using a mouse and keyboard to interact with business applications. There is no more typing or manual entry of information, requests, and data, which makes the work of the employees more pleasant and easier. In general, employees associate the use of digital assistants as an asset with the hope of being able to concentrate on really motivating tasks and getting rid of stressful, repetitive tasks.


Improved productivity

Employees who are busy are not necessarily productive. Too often, employees spend much of their time navigating a maze of complicated systems in search of information or working their way through time-consuming, multi-step processes just to accomplish high-volume, low-value tasks. An intelligent digital assistant can do this administratively intensive work faster and more effectively, giving the employee more time to focus on the more meaningful and more challenging work that brings value to the organization.


Efficient remote work

Especially in times of the pandemic, many companies have found that remote work also has its downsides for employees, such as lack of exchange with colleagues or breaks in process chains that make it difficult to complete the tasks. Here, virtual workplace assistants can become the cornerstones of remote work, serving as a central source of information that provides immediate answers to pressing questions, keeping employees feeling connected to the company.


Streamlined workflows

Employees that have to deal with these processes regularly soon become frustrated by fragmented processes, especially when they have to be filled with many unnecessary steps. A good example is an onboarding process since it requires taking into account instructions and information from throughout the business. There is no single repository of knowledge, no straightforward means to ask inquiries, and no system for swiftly completing simple tasks. By using current data and employing AI technology, a digital assistant may act as a helpful guide during the onboarding process, assisting new workers in navigating the process and finding the information they require, delivering quick responses to often requested questions, and even enabling a wide range of self-service capabilities. 

Digital assistants in human resources can be used to assess applications, organize interviews, and develop candidate shortlists. Digital assistants with (RPA) Robotic Process Automation bot are also useful in sales, marketing, and customer support since they can automate many of the tasks that these departments perform. Freed from annoying, boring routine work, employees can be highly motivated to refocus on meaningful, critical tasks.


Less stress

Stress at work with its impact on desertion and turnover - remains a real challenge for the society in which we live. In the world of client relationships, 80 percent of client advisors complain about the stress they experience in performing their duties. In the US alone, employee stress accounts for lost work estimated at nearly $300 billion. Integrating intelligent assistants to support employees and eliminate repetitive tasks makes it possible to reduce stress, improve productivity and reduce desertion from the workplace.


Downsize complexity

Digital assistants can help to solve the problem of information overload by orchestrating an army of software tools. Digital assistants serve as a link between systems and tools, reducing the amount of work that employees have to do. Digital assistants are already technologically advanced enough to support use cases with the help of Natural Language Processing (NLP), Artificial Intelligence (AI), and Machine Learning (ML).


Enhancing the working environment for everyone

Digital assistants help to improve employees' Digital Employee Experience (DEX) and reduce turnover. If an employee leaves and isn't replaced right away, digital assistants can help relieve the load on the team. This also reduces the requirement to fill the vacancy right away under any circumstances, giving more time to identify the ideal candidate for the job.


Better career planning

An intelligent digital assistant can find and use patterns in company-wide data to help employees advance their careers by providing them with tailored job recommendations based on the work histories of colleagues with similar career paths.

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